Terms of Service.
Service Agreement
Effective Date
January 01, 2026
Last Updated
June 21, 2026
Reading Time
~7 minutes
Document Version
v1.0
— A Note Before You Read
This document defines the agreement between you and TrueCoat. It's written to be fair, transparent, and readable — not to bury anything in fine print. By requesting a quote, accepting one, or scheduling service, you're agreeing to these Terms.
Section 01
Acceptance & Services.
By requesting a quote or booking a service, you agree to these terms. TrueCoat provides premium mobile auto detailing across Lake County and Greater Northeast Ohio.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Section 02
Quotes, Pricing & Payment.
All services are quoted per vehicle, based on make, model, size, age, condition, use, and the scope requested. We don't publish flat-rate pricing because accurate pricing requires accurate vehicle assessment. Quotes are provided in writing (typically email) within 24 hours of inquiry and are valid for 30 days.
A quote becomes a binding service agreement when you confirm acceptance in writing (email, text, or signed quote) and we acknowledge it. Scheduling is confirmed only after acceptance.
Payment Terms
— One-time services — payment due in full upon completion, unless otherwise agreed in writing
— Maintenance Plans — billed in advance per your selected cycle (monthly or yearly)
— Methods — major credit/debit cards, ACH, and other electronic methods supported by our payment processor
— Late payment — invoices unpaid 15 days past completion accrue a 1.5% monthly service charge
Section 03
Scheduling & Cancellation.
An appointment is confirmed once both parties agree in writing on a date, time window, and location. Because mobile service involves travel and variable conditions, arrival windows are typically a 30-minute range, and we communicate delays as they arise.
Cancellation — One-Time Bookings
— 24+ hours notice — full reschedule at no charge
— Less than 24 hours notice — 25% of the quoted fee applies (or reschedule with a 25% deposit forfeit)
— No-show or same-day cancellation after arrival — 50% of the quoted fee applies
One-time bookings may be rescheduled once at no charge with 24+ hours notice. Cancellation terms for active Maintenance Plans are governed by Section 04.
— weather & safety
We reserve the right to reschedule for safety, vehicle protection, or quality — including severe weather, unsafe conditions, equipment failure, or provider emergency. Weather-related reschedules are always free, and we notify you as far in advance as conditions allow.
Section 04
Maintenance Plan Terms.
Maintenance Plans are recurring memberships available as Annual or Month-to-Month. These terms apply in addition to the general Terms above.
annual membership
— 12-month commitment from your first scheduled visit · member rate locked for the full term
— Billed monthly or yearly · auto-renews unless cancelled with 30 days written notice before renewal
— Full benefits — priority scheduling, birthday-month perks, add-on discounts, quarterly inspections where applicable
— No annual commitment · cancel anytime with 30 days written notice
— Standard member rate — better than one-time, lower savings than Annual · upgrade to Annual anytime
Month-to-Month
early annual cancellation
To end an Annual Membership early, provide 30 days written notice. Your final invoice reflects all visits completed at the member rate, plus a prorated portion of the annual savings already received on completed visits. There's no flat termination fee — the math reflects only the actual benefit you received above standard pricing, and we provide a detailed calculation in writing.
changes & missed visits
— Vehicle changes — notify us in writing; we re-quote and continue your membership without interruption. Multi-vehicle households welcome.
— Upgrades take effect immediately; downgrades at the next billing cycle
— Missed visits may be rescheduled within 14 days with no penalty
— TrueCoat may end a membership with 30 days notice for cause (unsafe conditions, repeated cancellations, payment failure, harmful conduct), refunding any prepaid unused portion
Section 05
Service Standards & Vehicle Condition.
We deliver premium detailing using professional-grade products, equipment, and best practices. Detailing is restorative and protective, not transformative beyond physical limits. The following are not guaranteed:
— Removal of permanent stains, dyes, ink, oxidation, or chemical etching that can't be safely removed without damaging the material
— Removal of permanent odors from smoke, biological contamination, mold, or chemical spills
— Correction of paint defects (scratches, swirl marks, chips) — these require Paint Correction, a separate service launching 2027
— Restoration of torn upholstery, cracked leather, broken trim, or faded plastics to new condition
— Service or warranty of mechanical, electrical, or vehicle systems beyond cosmetic detailing
— quality commitment
If you identify a quality concern, notify us within 48 hours of completion. We'll assess and, at our discretion, address it through targeted re-service, partial refund, or other remedy.
By engaging TrueCoat, you confirm you own the vehicle (or have the owner's permission), that it's in the condition described, and that you've disclosed any modifications (wraps, coatings, aftermarket trim, recent paint) and hazards (broken glass, sharp objects, biological contamination). TrueCoat is not responsible for pre-existing damage — paint defects, dents, scratches, wear, mechanical issues, or undisclosed prior repairs. If we discover previously hidden damage during service, we document and notify you immediately; it remains your responsibility unless caused directly by our work.
Vehicle Condition & Pre-Existing Damage
Section 06
Your Responsibilities & Liability.
— Vehicle access (keys/fobs) and an unlocked, accessible vehicle at the appointment time
— Remove all personal items — documents, electronics, jewelry, currency, weapons, valuables — before service
— A safe, legal, accessible service location (driveway, garage, private parking), level and reasonably weather-protected
— Confirmation that any HOA, condo, or landlord rules permit mobile detailing on the property
— Water & Power are currently required for service, while we are working towards a fully self-contained set up
We bring our own lighting, equipment, and products. For unattended service, written authorization via email or text is required, confirming the vehicle and location are clear and acknowledging these Terms.
what we need from you
To the maximum extent permitted by Ohio law: TrueCoat's total liability for any claim related to a service shall not exceed the fee paid for that specific service. We are not liable for consequential, incidental, indirect, or punitive damages, nor for damage caused by pre-existing conditions, undisclosed modifications, undisclosed hazards, customer-provided products, third-party actions, or force majeure. You are responsible for any fines or HOA/landlord disputes arising from your chosen service location.
liability
Section 07
Damage Claims & Photo Release.
Cancellation — One-Time Bookings
Any claim of damage caused by our service must be reported in writing within 48 hours of completion. Claims after 48 hours may be denied on that basis alone. To submit, provide a written description, clear photographs from multiple angles, the service date, and any repair estimates or pre-existing-condition evidence.
We acknowledge complete claims within 48 business hours, review service and walkthrough records, refer to our insurance carrier where appropriate, and communicate findings within 14 business days (or as the carrier requires). If we disagree on responsibility, either party may request an independent inspection by a qualified third party; the prevailing party is reimbursed reasonable inspection costs.
photo & video release
By engaging TrueCoat, you grant us a perpetual, royalty-free, non-exclusive license to photograph and record the vehicle and use that media for lawful business purposes — marketing, advertising, portfolio, gallery, and educational content.
— we always protect your privacy
License plates are always blurred or cropped. We never publish VINs, customer faces, names, addresses, location-identifying details, or personal items visible inside the vehicle.
You may opt out at any time by emailing warren@truecoatdetailing.com with subject line "Photo Release Opt-Out" and your name and vehicle. Opt-out applies going forward; media created or published before we receive your notice remains usable, but no new media will be created or published afterward.
Section 08
Refunds, IP & Disputes.
— Completed services — not eligible for full refund; quality concerns are handled via the 48-hour Quality Commitment (Section 05)
— Cancelled services — 24+ hours: full refund of prepayment · under 24 hours: refund less 25% · no-show: refund less 50%
— Maintenance Plans — see Section 04; Month-to-Month receives no refund for already-billed periods
If you believe a charge is incorrect, contact us first at warren@truecoatdetailing.com — we resolve in good faith within 14 business days. Filing a chargeback without first attempting direct resolution may result in service termination.
refunds
The TrueCoat name, marks, logo, brand system, photography, website, and copy are the exclusive property of TrueCoat Detailing LLC. You may share or link to our public content for personal, non-commercial purposes, but commercial use or modification of brand assets is prohibited. If you create content featuring our services (reviews, photos, tagged posts), you grant us a license to repost and use it with attribution, while retaining ownership of your original content.
intellectual property
dispute resolution
These Terms are governed by Ohio law, with jurisdiction in Lake County, Ohio. Before any formal action, both parties agree to attempt informal resolution in writing (30-day response window). If that fails, unresolved disputes — excluding small claims and IP matters — are resolved through binding arbitration in Lake County under AAA rules. Both parties agree disputes proceed only on an individual basis and waive any right to class or collective action.
Section 09
General Terms & Contact.
We may modify these Terms at any time. The current version is always at truecoatdetailing.com/terms with the latest effective date noted above. Active Maintenance Plan members are notified by email at least 30 days before material changes; for one-time customers, changes apply to new bookings after the effective date. Continued use after the effective date constitutes acceptance.
modifications
Effective Date
These Terms take effect on January 01, 2026 and remain in effect until modified or replaced. Previous versions are superseded for all new service requests and active memberships after the effective date, subject to the notification terms above.
contact us
Questions, concerns, or formal notices regarding these Terms should be directed to us. We acknowledge formal notices within 48 business hours.
truecoat detailing llc
phone
location
Mentor, Ohio · Serving Lake County & Northeast Ohio
website
TrueCoat Detailing LLC · Terms of Service v1.0
Effective January 01, 2026 · Last Updated June 21, 2026
Read alongside our Privacy Policy.
Section 02
Quotes, Pricing & Payment
Quotes are custom to your vehicle and scope, and valid for 30 days. Payment is due upon completion unless otherwise arranged.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Section 03
Scheduling & Cancellation
Cancellations require 24 hours' notice. Cancellations inside 24 hours incur a 25% fee; no-shows incur 50%.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Weather Reschedules
Weather reschedules are always free. Safety and finish quality come first — we'll find the next good window at no charge.
Section 04
Maintenance Plan Terms
Plans bill monthly or annually. Early cancellation is prorated — you're refunded the unused portion, with no flat penalty.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Section 05
Service Standards & Vehicle Condition
Cancellations require 24 hours' notice. Cancellations inside 24 hours incur a 25% fee; no-shows incur 50%.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Quality Window
Not satisfied? Tell us within 48 hours and we'll make it right. Your result is the point.
Section 06
Your Responsibilities & Liability
Please remove valuables and disclose pre-existing damage. Our liability is limited to the service fee paid.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Insurance
TrueCoat carries liability insurance (carrier details available on request). We treat every vehicle as if it were our own.
Section 07
Damage Claims & Photo Release
Any damage claim must be raised within 48 hours of service, with photos, so we can inspect promptly.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Photo Release
We may photograph completed work for portfolio use, license plates always redacted. Opt out in writing anytime (subject line "Photo Release Opt-Out").
Section 08
Refunds, IP & Disputes
Disputes are resolved by binding arbitration in Lake County, Ohio. You and TrueCoat waive the right to participate in a class action. Site content and branding remain our intellectual property.
what we offer
— Core services — Signature Detail (flagship), Elite Detail (multi-day prestige), Interior Signature, and Exterior Signature
— Add-ons — Pet Hair Removal, Shampoo Extraction, Headlight Restoration, Engine Bay, Odor Elimination, Clay Bar
— Maintenance Plans — recurring memberships across Exterior, Interior, Complete, and Elite tiers (see Section 04)
The specific scope of each service is detailed at truecoatdetailing.com/services and in your individual quote. The version of services available when you accept your quote is what applies to your service.
Section 09
General Terms & Contact
This Privacy Policy explains how TrueCoat Detailing LLC ("TrueCoat," "we," "us," or "our") handles information about you when you visit truecoatdetailing.com, request a quote, become a customer, or enroll in a Maintenance Plan.
It applies to everyone who interacts with us — site visitors, customers, and plan members alike. This policy works alongside our Terms of Service and should be read together with it.
By using our website or services, you agree to the practices described here. If you do not agree, please do not use our website or request services.
These terms are governed by Ohio law. We may update them; material changes will be posted here. Questions?
LEGAL Contact
Phone
(440) 226-0697
Location
Mentor, Ohio
Website
truecoatdetailing.com